Yellow.ai is an artificial intelligence (AI) application that provides Enterprise GPT (Generative Pre-trained Transformer) for self-service employee and customer experiences (EX and CX, respectively).
The tool offers a Dynamic Automation Platform (DAP) that combines Generative AI with Enterprise-level Language Models (LLMs) to accelerate chat and voice automation. Businesses can use it to automate interactions with customers and employees across multiple channels and languages, resulting in actionable outcomes and cost savings.
DAP, which is based on multi-LLM architecture, is constantly trained for scalability, speed, and accuracy on billions of talks. Yellow.ai uses the most recent developments in Natural Language Processing (NLP) and Generative AI to create human-like and context-aware conversations. It can automate talks across channels, lowering operating costs.
With cutting-edge ML and NLP technologies, Yellow.ai constantly learns to improve comprehension and tailor responses in an effort to surpass client expectations.
With its zero-setup bot deployment feature, users can quickly create and deploy bots by uploading documents, connecting to desired channels, and designing dynamic conversation flows. Moreover, Yellow.ai offers advanced analytics to improve customer and employee satisfaction through real-time bot insights, enabling data-driven decision-making and improved business outcomes. All things considered, Yellow.ai empowers businesses to transform their operations through AI-powered automation, delivering round-the-clock customer support, automating employee interactions, and streamlining marketing efforts—all while saving time and money.
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