Forethought developed SupportGPTTM, a generative AI platform for customer assistance that uses OpenAI’s Large Language Models to power dynamic, human-like responses.
With the help of fresh knowledge articles, the platform reduces case volume, finds gaps in support coverage, and automates workflow discovery by fine-tuning the models based on a company’s conversation history.
SupportGPTTM uses generative AI to deliver agents fully formed proposed responses based on the specifics of each ticket. For businesses seeking to improve customer service experiences through intelligent automation, accuracy, and efficiency, this product is perfect.
SupportGPTTM offers processes that are specifically designed for various industries, such as e-commerce, SaaS, FinTech, and travel, and is completely linked with an organization’s conversation history.
The generative AI platform from Forethought can forecast, prioritize, and route tickets to help various enterprises. It can also produce proactive insights. In order to provide effective management of customer assistance across platforms, SupportGPTTM also provides connections with a variety of support systems, including Salesforce, Zendesk, and Freshdesk.
SupportGPTTM can revolutionize the customer experience by utilizing generative AI to deliver human-like and sympathetic discussions that adjust to the specific needs of the client.
All things considered, SupportGPTTM is a strong tool that companies can use to automate customer care in an intelligent and effective manner, hence increasing customer happiness and loyalty.
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