An AI platform called Deflekt.ai is used to automate email responses from customer service. By allowing users to divert emails before they arrive at their support inbox, it frees up time so that the team can concentrate on fixing actual problems.
Users can use Deflekt.ai to automatically respond to emails using either their own AI chatbot or the tool’s integrated AI bot.Customers can respond to inaccurate AI chatbot responses, data extraction and answer retrieval, inbox alias for automatic processing, a fallback scenario for when the tool is deactivated or hits its plan limit, and more capabilities are available with this tool.
A dashboard is offered by Deflekt.ai to track metrics such as email intake and deflection rates.The platform also supports a number of integrations, so customers may leverage services like Mendable, AskAI, and Chatbase or introduce their own AI chatbot.
Additionally, Deflekt.ai features built-in AI functionality that allows users to enter URLs or sitemaps for knowledge bases.A variety of plans are available from Deflekt.ai, including a free plan with a limited number of deflections and inboxes and subscription plans with more features and larger deflection limitations.
Refunds are not available for canceled paid plans with this tool. Since most AI providers support many languages and users can customize the reply email template strings, Deflekt.ai supports multiple languages.Note: To ensure relevancy despite potential changes, certain statistics and attributes referenced in the text have been paraphrased or generalized.
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