ServiceNow Ventures made a strategic investment in Neuron7.ai, a San Jose, California-based firm that specializes in artificial intelligence for services.
The deal’s total value was not made public.
With the launch of its Gen AI Labs, the firm hopes to use the money to support ongoing product innovation and expedite go-to-market execution.
Under the direction of CEO Niken Patel, Neuron7 offers AI-generated resolution intelligence solutions to assist large, complex service businesses in quickly and efficiently resolving problems. Resolution Intelligence assists enterprise service organizations in resolving problems throughout the service continuum by combining knowledge from people and data. Neuron7 builds a Smart Resolution Repository that offers detailed fixes for thousands of problems and products by learning from data and people. Real-time intelligent paths are provided by its domain-specific AI to customers, call center operators, field technicians, and engineers alike.
Additionally, the business launched Resolution Intelligence on the ServiceNow Store, which offers deep AI predictions across ITSM, CSM, and FSM workflows to benefit joint customers.
To enhance its current product suite, Neuron7 has launched Neuron7 Gen AI Labs and introduced two significant new capabilities. Guidance Navigator was introduced by the firm for its Intelligent Diagnostics product. Guiding Navigator analyzes data to learn how problems are resolved within an organization (from product manuals, case notes, and more) and predict optimal resolution paths. It does this by using sophisticated Gen AI techniques and complex statistical correlations.
Guidance Navigator then provides users with comprehensive, step-by-step guidance at scale, for both simple and complex problems. In addition, the business introduced Multimodal Search for its Intelligent Search offering. Multimodal search extends its powers beyond text by adding images, videos, music, and embedded tables. With precise replies that link to certain pages or tables within documents and pinpoint key periods in videos for more information, this improvement helps service and support teams handle issues more quickly.
“Service leaders struggle to drive efficiency with enterprise knowledge in data silos and expert knowledge at risk when people leave the business,” Niken Patel remarked in response to the news. This investment demonstrates the validity of Neuron7’s methodology, which shares continuously optimized resolution paths at the point of impact and unlocks knowledge. An obvious addition to the ServiceNow Platform is Neuron7.
