Zendesk, a listed SaaS major in products related to customer support, has completed the acquisition of Klaus, an AI powered quality management platform.
Klaus, which is one of the leading AI-powered customer service platform, raised a €12 million Series A round led by Acton Capital.
The firm released the information via a press release.
This acquisition seems to be in line with companies catching up on the AI frenzy. The same euphoria that has led to NVIDIA stock soar to 700% gains in the last 18 months, while OpenAI’s Sam Altman is out looking to raise 5-7 trillion dollars!
The company’s current WEM products, which already include Tymeshift, a cutting-edge workforce management platform created especially for Zendesk, have been expanded with the acquisition of Klaus.
Zendesk wants to help businesses provide smarter customer experiences by accelerating the expansion of workforce engagement management (WEM) and introducing AI-powered quality assurance (QA).
“With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market. By automatically assessing support using AI to pinpoint and fix gaps, AutoQA gives businesses 100 percent coverage of their customer conversations and a clear view of opportunities to improve, while removing the burden of manual review.”
Adrian McDermott, CTO
