A flexible chat platform, BestChat provides effective solutions for sales interaction and customer support. Its main goals are to increase sales and enhance customer service by offering a variety of channels of communication, such as email, live chat on the web, and chatbots powered by AI.
Because of the tool’s adaptable design, organizations may easily engage with customers by supporting multiple chat channels and tracking visitors.
It is possible to combine BestChat with widely used messaging services like Facebook, Twitter, WhatsApp, and email, enabling prospective clients to start live chats at any time and from any location.BestChat incorporates a powerful customer relationship management (CRM) system that gathers and evaluates client data to improve tracking and administration.
Features like traffic tracking, data analysis, and agent performance rating are available. To enhance customer service quality, the tool offers over thirty customer service indices, such as chat content, service quality, efficiency, closure, topic, and time.Additionally, BestChat provides cutting-edge features including a system for automatically distributing chats, comprehensive visitor exhibits, identification of member information, and seamless support for portable devices via iOS and Android apps.Additionally, BestChat facilitates multi-system integration, which enables businesses to link the tool with their current systems, including order processing, ticketing, and logistics.
Customized marketing plans are made easier by this connection, which also offers unique services.All things considered, BestChat is a useful solution for companies looking to streamline their sales interaction and customer service procedures.
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