A unified cognitive platform called SearchUnify is intended to improve self-service and customer support interactions. It provides a number of capabilities, including as AI-powered apps, enterprise search, and an insights engine.
SearchUnify’s platform consists of several components, including connectors, artificial intelligence, LLM integrations, search analytics, search tuning, security, and faceted search. The platform leverages artificial intelligence to help businesses improve their self-service capabilities and customer support.
SearchUnify provides solutions for a range of use cases, including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences. These features assist organizations in maximizing their search functionality and gaining insightful knowledge from search data.
The platform also offers a variety of products to enhance search capabilities, such as Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper. These broad range of solutions cater to various industries, including banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.
SearchUnify offers a resource center with e-books, webinars, videos, and success stories to help businesses learn more about the platform and its potential. These solutions use AI technology to deliver intelligent search, virtual assistant functionality, and predictive capabilities.
In general, SearchUnify wants to provide businesses with strong AI tools so they may boost self-service choices, increase customer assistance, and extract insightful data from their search capabilities.
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