Up to 80% of first-line support duties can be automated by the AI-powered support agent Ajent. Companies can focus on expanding their operations by using the time and resources saved by using it.
Customers may get help from an always-available support system with Ajent, guaranteeing they never lose out on possibilities. With a 5-second response time goal, the product provides quick service to customers.
When Ajent is unable to fix a problem, it immediately forwards tickets to the relevant team members so they may get help. A more effective approach to problem-solving results in more satisfied and committed customers.
Ajent uses encrypted vector databases on European servers and complies with GDPR regulations in order to prioritize data security. Customer data is still owned by it, and it only sends pertinent data in response to user requests.
Ajent’s knowledge automation capability is unique in that it generates precise and succinct responses to client inquiries by compiling content from an organization’s current help manuals and helpdesk system.
It keeps getting better at responding as a result of continuously learning from previous exchanges. Multiple language models (LLMs) like Davinci, ChatGPT, and Cohere are supported by Ajent, allowing support agents to be customized to match individual customer demands.
Even in cases where the documentation is not available in the users’ native tongue, it can offer support in that language. Ajent finds areas for development through the analysis of previous conversations, generating a feedback loop that improves and honed its responses.
The tool’s lightweight, adaptable design blends in well with current technology, making it simple to include into online applications. In order to deliver seamless customer support experiences, businesses may easily design and embed their support agent.
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