Converso is a customer assistance product powered by AI that can function on various platforms, including webchat, WhatsApp, and SMS. Converso can handle simple questions, freeing up human agents to work on more complicated problems. The main goal of Converso is to reduce the amount of time and resources spent on customer service.
Users can effortlessly transition to human agents as needed by managing both AI and team communications from a single inbox.By drastically lowering communication volumes, the program raises the bar for total customer support.
The AI Assistant is made to respond to consumer questions with excellence. The AI Assistant is educated using data unique to the organization, guaranteeing that it can accurately respond to consumer requests without supplying unnecessary information.
More sophisticated client inquiries may be referred to a human representative. All chat messages are recorded by the AI assistant and shown in the team’s inbox, giving context and removing the need for clients to rephrase previously asked questions.Converso improves client happiness by responding quickly and precisely.
By retrieving information from the business’s website or knowledge base, the AI assistant builds client trust.In-depth inquiries can be sent to real human agents without the need to wait for ticket increases.
A customer portal is being developed for the convenience of users. Users will be able to pay invoices, examine documents, and access their chat history by logging in.Converso provides the ability to create and integrate your own artificial intelligence helper.
The system’s overall goal is to boost productivity and save time by automating back-office and communication procedures. This covers the automation of routine operations like generating calendar events and retrieving user data.Converso facilitates team communication by consolidating internal chat notes and messages from multiple channels into a single shared inbox.
It enables the formation of groups where each AI helper has a unique workstation.
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