Funding of $29 million was received by Gorgias, a customer experience (CX) platform provider headquartered in San Francisco, CA.
Investors
- SaaStr and Alven
- Horsley Bridge
- Amplify
- Shopify
- Sapphire
- CRV
- Transpose Platform
- Additionally, Amplify’s Sunil Dhaliwal has been named as a board observer.
Use of funds
The business plans to utilize the money to grow its line of artificial intelligence solutions, which includes Automate, to assist e-commerce companies in automating customer service.
Gorgias are utilized by over 15,000 businesses across all categories, such as Steve Madden, Olipop, Glamnetic, TUSHY, and Marine Layer.
About Gorgias
Romain Lapeyre and Alex Plugaru founded Gorgias in 2015, offering an AI-powered e-commerce customer experience platform. It combines marketing and automated customer service, powered by state-of-the-art conversational AI. Gorgias is an automation solution for e-commerce firms on Shopify, BigCommerce, Magento, and WooCommerce. It was built on millions of e-commerce-specific conversations and channel data.
With offices in San Francisco, Paris, Toronto, New York City, Sydney, Belgrade, Buenos Aires, and Charlotte, the team currently employs 300 people in 16 different countries.
